Disabled Veteran Solutions was born out of the need from our Clients as well as our Community. 

 

Disabled Veteran Solutions is a nationally recognized provider of outsourced BPO services. Specializing in full service contact center solutions, IVR, front and back office services, PEO as well as consulting. The DVS trademark is dedication to high standards of excellence and techno­logical superiority. Tremendous flexibility and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations.  Services are offered to all organizations but especially to those interested in achieving Supplier Diversity Credits or just choosing to be socially responsible.  While DVS employment is open to all, DVS desires to reward Veterans and Military Families for their service by offering meaningful and respect-filled employment.

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Experience

The Disabled Veteran Solutions Senior Management Team each represent over 25 years’ experience in the Call Center industry. Winning strategies have been evidenced in Program Management, Contact Center Evaluation, Human Resources Staffing Solutions and Brokerage Services. In our Call Center activities, we have taken programs from 10 seats to over 200 across several industry verticals, notably Financial Services, Government, Insurance, and Medical fields.

 

Values

Our industry leading experience helps our Clients improve service, increase productivity, and reduce costs through its flexible and cost effective solutions while keeping efficiency as one of our core values.

 

Compliance

Your information Security is paramount to us. The DVS team is HIPAA, PCI and SOC 2 compliant and as such we work only with Vendors that have the proper certifications in place. We provide the tools and information necessary for Clients to stay up to date regarding regulatory information and to operate with best practices.

 

Supplier Diversity

Federal and State Contractors are required by law to engage Service Disabled Veteran Enterprise (SDVE) to meet “set-aside” supplier and vendor requirements. Companies doing business with Federal and State Government entities need to meet diversity requirements to put their best effort into winning various government contracting opportunities. 

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DVS currently services contracts for multiple clients in 17 states:

Colorado, Delaware, Florida, Ohio, Kentucky, Louisiana, Massachusetts, Michigan, Missouri, New Jersey, New Mexico, New York, Oklahoma, Pennsylvania, Tennessee, Texas and West Virginia.

 

Satisfaction

Not only do we strive to exceed our Clients' expectations, but in addition, our Corporate culture embraces the highest ethical values and transparency, ensuring that positive experiences are provided for our Employees and Clients alike.