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The call center industry has witnessed significant technological advancements in recent years. Here are some key trends that continue to...

Let’s explore the benefits of using a Service Disabled Veteran-Owned Business (SDVOSB) as a diversified supplier for outsourced call...

SUPPORT STAFF SPOTLIGHT MEET BILL –TRAINER II I started my career with DVS in December of 2019 where I began as an agent. During that...

What Are Intelligent Virtual Agents? Intelligent virtual agents (IVAs) are automated, self-service applications that use advanced...