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Technology Trends in the Call Center Industry
The call center industry has witnessed significant technological advancements in recent years. Here are some key trends that continue to...
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May 142 min read
Benefits of using a Service Disabled Veteran-Owned Business
Let’s explore the benefits of using a Service Disabled Veteran-Owned Business (SDVOSB) as a diversified supplier for outsourced call...
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Jul 21, 20233 min read
Meet Bill
SUPPORT STAFF SPOTLIGHT MEET BILL –TRAINER II I started my career with DVS in December of 2019 where I began as an agent. During that...
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Apr 27, 20232 min read
What Are Intelligent Virtual Agents?
What Are Intelligent Virtual Agents? Intelligent virtual agents (IVAs) are automated, self-service applications that use advanced...
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Oct 12, 20221 min read
The Disabled Veteran Solutions advantage
Disabled Veteran Solutions (DVS) offers cost effective live agent call center outsourcing that allows your organization to focus on core...
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Aug 24, 20221 min read
WHAT IS SUPPLIER DIVERSITY?
A Supplier Diversity program is a proactive business program which encourages the use of minority-owned, women owned, veteran owned,...
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Jun 17, 20226 min read
Father’s Day 2022
For most Fathers, Father’s Day is a celebration where they receive cards, gifts, and showers of admiration and thanks from their loved...
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Jun 10, 20226 min read
Women Veterans Day
According to the Department of Veterans Affairs, Texas has roughly 177,500 women veterans. This is the largest number of women veterans...
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Jun 4, 20224 min read
D-Day Facts, Significance & More
On June 6, 1944, Allied soldiers bravely stormed the beaches of Normandy, France. The Normandy beaches were chosen because of the range...
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May 20, 20224 min read
Armed Forces Day 2022
Armed Forces Day is celebrated on the third Saturday in May. Thanks to President Harry S. Truman, it’s a day to pay special tribute to...
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May 9, 20224 min read
National Nurses Week
Nurses play a vital role in the healthcare system, and care for patients in both the military community and in the civilian world....
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Apr 19, 20224 min read
Army Reserve Birthday
The United States Army Reserve celebrates its 114th birthday in 2022. That century-plus milestone is a significant achievement for what...
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Apr 13, 20224 min read
Air Force Reserve Birthday
The United States Air Force Reserve celebrates its birthday every year on April 14, but according to the Air Force official site, Air...
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Apr 4, 20224 min read
Gold Star Spouses Day 2022
The terms Gold Star family, Gold Star Spouses, and Gold Star Wives traditionally refer to the surviving loved ones of military members...
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Mar 24, 20223 min read
National Medal of Honor Day
National Medal of Honor Day is observed every year on March 25 and is dedicated to Medal of Honor Recipients. Each branch of the U.S....
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Mar 21, 20223 min read
Rosie The Riveter Day
Rosie the Riveter Day is an observation honoring the hard work and sacrifices American women made in the workplace during World War Two....
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Feb 20, 20222 min read
President’s Day 2022
President’s Day falls on Monday, Feb. 21, 2022. The observance of George Washington’s Birthday, Feb. 22nd, 1732, is always the third...
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Feb 18, 20225 min read
United States Coast Guard Reserve Birthday
Feb. 19 is the official birthday of the United States Coast Guard Reserve. Officially set-up in the late 1930s as a “civilian reserve”...
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Feb 13, 20223 min read
National Salute To Veteran Patients
The week of Feb. 14 is notable for Valentine’s Day, but there is another observation during this week that has special significance for...
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Feb 4, 20224 min read
USO Birthday
February 4th is the official birthday of the organization known as United Service Organizations or USO. The USO has been a fixture in...
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